Frequently Asked Questions

BICMetrics is a SaaS analytics platform focused on four core areas: product analytics, marketing analytics, data-driven marketing and business intelligence. Product teams use BICMetrics to track efficiency metrics, user funnels and retention, while marketing teams analyse campaigns, conversions and ROI. With BI dashboards in Power BI and Tableau, BICMetrics helps companies make data-driven decisions based on a single source of truth.

After subscribing, you'll get immediate access to your analytics dashboard. You can connect multiple data sources, set up custom dashboards, and start tracking your campaigns and product metrics right away. Our platform automatically processes your data and provides real-time insights. You can create custom reports, analyze funnels, track conversions, and measure ROI across all your marketing channels. Professional and Enterprise plan users get access to Power BI and Tableau integrations, allowing you to create advanced visualizations and share insights across your organization.

Yes, you can cancel your subscription at any time. Since we operate on a monthly subscription model, you can cancel before your next billing cycle and you won't be charged for the following month. Your access will continue until the end of your current billing period. If you experience technical issues or are not satisfied with the service, please contact us at [email protected] within 14 days of your subscription, and we'll work together to find a solution - whether it's technical support, switching to a different plan, or in exceptional cases, a refund.

You have access to the platform as long as your subscription is active. Our plans are billed monthly, and you can cancel anytime. All your data, dashboards, and reports remain accessible during your subscription period. The platform works on all devices - desktop, tablet, and smartphone - with full responsive design. Your data is securely stored and synchronized across all devices.

We accept credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are processed through encrypted SSL connections. After successful payment, you'll immediately receive a confirmation email with your login credentials. Invoices are automatically sent via email. We offer both monthly and annual billing options, with discounts available for annual subscriptions.

Email Support: All users receive email support (response time: 24-48 hours, Enterprise: < 4 hours).

Documentation & Training: Professional and Enterprise plan users get access to comprehensive documentation, video tutorials, and training materials to help you get the most out of the platform.

Dedicated Account Manager: Only included in the Enterprise plan - a dedicated account manager who helps you set up custom BI solutions, provides strategic guidance, and ensures you're getting maximum value from the platform.

You'll start seeing data and insights immediately after connecting your data sources. Real-time analytics are available as soon as your campaigns are tracked. Most businesses see measurable improvements in campaign optimization and ROI within the first month of using our platform. For comprehensive insights and strategic optimization, we recommend using the platform for at least 3-6 months to gather sufficient data for trend analysis and long-term optimization strategies.

Yes, you can upgrade your plan at any time. When you upgrade, you'll be charged the prorated difference for the remainder of your current billing cycle, and then the new plan price will apply going forward. For example, if you're on the Starter Plan ($99/month) and want to upgrade to Professional ($299/month), you'll pay the difference for the remaining days in your current month. Simply contact us via email with your account details, and we'll handle the upgrade.

Yes, our platform is fully responsive and works on all devices - desktop, tablet, and smartphone. You can access your dashboards and analytics from anywhere, anytime. While some advanced features and detailed visualizations are more comfortable to use on larger screens, all core functionality is available on mobile devices. Your data and dashboards are synchronized across all devices in real-time.